1. I received the wrong item. What do I need to do?

If you receive the wrong item/items, please contact us immediately at info@paulsarcade.com with the following information:

• Your order reference number

• What you have received wrongly

Please do not return any wrong items until advised to do so by a member of our support team. We will work with you to offer a refund or exchange as quickly as possible.

All claims for wrong items must be made within 2 days from delivery date.

2. One or more of the items in my order are damaged

If you receive a faulty item, please contact us immediately at info@paulsarcade.com with the following information:

• Your order reference number

• Indicate the exact garment damaged /faulty

• A description of the damage

If your order has been delivered and is already damaged upon delivery, please keep photographic evidence of how the goods arrived.

Please do not return any damaged goods until advised to do so by a member of our support team.

Once proof of damage has been verified by a member of our team, we will work with you to offer a refund or exchange as quickly as possible.

All claims for faulty items must be made within 2 days of the delivery date.

3. Something is missing from my order

We may have removed the item from your order due to it being out of stock, so please check your email as we would have notified you.

Your order may also have been sent in separate parcels; however, you will be notified via email if this is the case.

If you haven’t received an email notification about any changes to your order, but you’re still missing an item, please contact us immediately at info@paulsarcade.com with the following information:

• Your order reference number

• Missing item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

All claims for missing items must be made within 2 days of the delivery date.

4. What if I am not home to receive my delivery?

Prior to delivery, you will receive a phone call with the delivery date and approximate time.

5. When will I receive my refund?

Depending on the method used to return your item/s, it can take up to 10 working days for your refund to be processed by our returns team.

We will notify via email once your refund has been processed.